Customer Care Executive @ WIPRO BPO - Fresher Jobs for General Graduates

Saturday, September 6th, 2008
by admin

Experience: 0 - 5 Years
Location: Pune
Education: Any Graduate
Industry Type: BPO / ITES / CRM / Transcription
Functional Area: ITES / BPO / KPO, Customer Service, Ops.

Job Description:

• Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
• Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills

Desired Profile:

• Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.
• Area of expertise: Operations

Company: Wipro BPO Solutions Ltd
Contact Person: Clinton Mathanda
Contact Email: tanaya.wipro@gmail.com
Contact Telephone: 0091-020-30483111
Website Link: http://careers.wipro.com
About Wipro BPO:
Wipro BPO (Division of Wipro Ltd) is one of the largest Integrated IT BPO Company in India and amongst the top 3 Offshore Service Providers in the World. WBPO is one of the fastest growing Business Units in Wipro.With 19,000 + employees across 7 locations in India and 2 offices in Romania and Shanghai, WBPO specializes in diverse services across industries that span Technical Helpdesk, Customer Relationship Management, Finance & Accounting, Knowledge Processing, Procurement and Human Resources Service.

APPLICATION: Apply Here through Naukri India